Your Privacy Is Our Responsibility
Our complete and transparent privacy policy is described here in detail — covering how your personal information is collected, used, and kept secure on the bs89 platform.
Introduction
bs89 ("we", "our", "platform") is a trusted online gaming and sports betting platform in Bangladesh. By accessing our website bs89.lat and using our services, you agree to the terms described in this privacy policy.
The main purpose of this privacy policy is to clearly inform you about what kind of information we collect, why we collect it, how we use it, and what steps we take to keep your personal information secure. The bs89 privacy policy is fully transparent and we are always committed to protecting your privacy.
If this policy changes, we will update it on the website and, where possible, notify you directly. We therefore recommend reviewing this page regularly.
1 What Information We Collect
bs89 collects the following types of information in order to establish a relationship with you and provide our services:
1.1 Registration and Identity Information
- Full name and date of birth (for age verification)
- Email address
- Mobile number
- Username and password (stored in encrypted form)
- Residential address
- National ID card or passport number (where verification is required)
1.2 Financial and Transaction Information
- bKash, Nagad, Rocket, Upay number or bank account details
- Deposit and withdrawal history
- Transaction date, amount, and method
1.3 Usage Information
- IP address and device type
- Browser type and operating system
- Time spent on the website, pages visited, and click data
- Game play history and betting patterns
- Data collected through cookies and tracking technologies
1.4 Communication Information
- Live chat message records
- Email correspondence
- Details of complaints and support requests
2 Purpose of Data Collection
bs89 uses your personal information for the following purposes:
2.1 Account Management and Service Delivery
Your identity information is used to create, verify, and maintain your account. This helps us ensure that the right person is receiving the service.
2.2 Financial Transaction Processing
Financial information is used to complete deposit and withdrawal processes, ensure transaction security, and prevent fraud.
2.3 Age Verification and Responsible Gaming
bs89 provides services only to those aged 21 or above. Verifying your age and ensuring responsible gaming is our legal and ethical obligation.
2.4 Customer Support
Your contact information is used to resolve your issues, answer your questions, and provide assistance.
2.5 Technical Improvement and Security
Usage information is analysed to improve website performance, detect errors, ensure cybersecurity, and prevent unauthorised access.
2.6 Marketing and Promotions
If you have given permission to be contacted, relevant offers, bonuses, and promotional information tailored to your preferences may be sent to you. You can opt out of this communication at any time.
3 Cookies and Tracking Technologies
bs89 uses cookies and similar technologies to operate the website smoothly. Cookies are small text files stored in your browser.
3.1 Essential Cookies
These cookies are necessary for the basic functionality of the website. They keep login sessions active, ensure security, and remember your preferences. They cannot be disabled.
3.2 Analytical Cookies
These cookies help us understand how users are using the website. Based on this information we improve the quality of our services.
3.3 Marketing Cookies
These cookies are used to present relevant promotional content based on your gaming preferences. You can control these cookies through your browser settings.
4 Information Sharing and Disclosure
bs89 never sells your personal information to third parties. However, information may be shared in the specific circumstances listed below:
4.1 Service Provider Partners
Limited information is shared with partners for operational purposes, including payment processing (bKash, Nagad, Rocket, Upay, etc.), technical support, and game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe). These partners operate under strict confidentiality agreements.
4.2 Legal Obligations
Where disclosure of information is required under the laws of Bangladesh, a court order, or a government directive, bs89 will comply.
4.3 Fraud and Security Prevention
Limited information may be shared with relevant authorities to detect and prevent fraudulent activity and to ensure cybersecurity.
4.4 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the relevant parties. We will notify you in advance in such cases.
5 Data Protection and Security
bs89 uses advanced technology and processes to keep your personal and financial information secure.
5.1 SSL Encryption
Our website uses SSL (Secure Sockets Layer) encryption technology. This ensures that all information exchanged between you and our servers is fully encrypted and unreadable by third parties.
5.2 Password Protection
Your password is never stored in plain form — it is encrypted using a strong hashing algorithm. No bs89 employee can view your password.
5.3 Access Control
Your data can only be accessed by authorised staff, and only when necessary to provide the service. All access is logged and recorded.
5.4 Security Reviews
Our security systems are regularly reviewed and updated to keep your information protected against new types of cyber threats.
Please note: it is not possible to make data transmission over the internet completely secure. However, we take every precaution possible. Use a strong password for your account security and do not share it with anyone.
6 Data Retention Period
bs89 retains your personal information for as long as it is necessary or legally required.
- Information for active accounts is retained for as long as the account remains active.
- Even after an account is closed, financial and transaction-related information is retained for a specific period as required by applicable law.
- Customer service communication records are kept for a period of time even after an issue is resolved.
- Cookie duration may range from a few days to one year depending on the type of cookie.
Once the specified period has ended, information is securely deleted or anonymised.
7 Your Rights and Choices
bs89 believes you have clear rights over your personal information. Your rights are described below:
7.1 Right to Access
You may request to view what information we hold about you. If you contact the support team, we will provide it within a reasonable time.
7.2 Right to Correction
If any of your information is incorrect, you may request that it be corrected. This can be done through your account settings or via our support team.
7.3 Request for Deletion
You may request that your account and associated information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
7.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can let our support team know at any time or use the "unsubscribe" link in any email. Essential service-related communications will continue.
7.5 Cookie Control
You can allow or reject cookies from your browser settings. However, disabling essential cookies may limit some functionality of the website.
8 Protection of Minors
bs89 provides services exclusively to those aged 21 or above. We do not knowingly collect information from any minor.
Age verification is mandatory at registration. If a person registers with false information and it is later proven that they are under 21, their account will be immediately closed and all associated information will be deleted.
If you become aware that a minor is using our platform, please contact us.
9 Third-Party Links and Services
The bs89 website may integrate third-party services such as game software and payment processors. These third parties have their own privacy policies and their data collection practices are not under bs89's control.
We recommend reading the privacy policy of any third-party service before using it.
10 Policy Changes and Updates
bs89 may review and update this privacy policy from time to time. If significant changes are made to the policy, we will publish a notice on the website and, where possible, inform you at your registered email address.
The date of each update will be noted at the top of the page. If you continue to use our services after any changes, it will be assumed that you have agreed to the updated policy.
The latest version of this policy is always available at bs89.lat. Reviewing this page regularly is important for your own benefit.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact the bs89 support team. We provide support in Bengali 24/7.
Email: [email protected]
Live Chat: Bengali support available 24/7
We will process your request within a reasonable time. Some requests may require identity verification.